Review from Diane H (Daughter of Resident) published on 19 February 2021

Average Rating: 4.5 out of 5

“Thank you for the care and attention given to her over the last five years. The smiler (your name), for her that speaks volumes. Even painting her nails, I know my mam would have loved that. RIP 06/02/2021.

Review from Jan A (Daughter of Resident) published on 19 January 2021

Average Rating: 4.4 out of 5

“The quality of care received from the carers is exceptional. They were always very attentive to Mum and carried out our requests when we had complaints. They went out of their way to continue to check the laundry when we complained, as Mum, on many occasions was being dressed in other residents clothes, which to us wasn't at all acceptable. They also look into account our requests that the meals she was given were what she liked to eat as Mum never ate red meat. When she rejected a meal, it would be because she would never have eaten it at home. Thank you very much for the caring staff who did support her.”

Review from Olwyn O (Wife of Resident) published on 25 November 2020

Average Rating: 4.7 out of 5

“The care and attention my husband received was first class. I cannot praise them enough. I would have no problem recommending this home to anyone. Thank you so much for everything you have done.”

Review from Julie T (Daughter of Resident) published on 22 October 2020

Average Rating: 5 out of 5

“My mother was only at Tollesby Hall Care Home for 5 days before she passed away. The staff were amazing. They could not do enough for Mam. Kind, compassionate, caring and considerate. The chef tried to tempt Mam and made anything she mentioned. Every member of staff was always on hand to help, whatever we asked for. We were so pleased Mam spent her last days within their circle of love and care.”

Review from Richard B (Husband of Resident) published on 10 September 2020

Average Rating: 5 out of 5

“I can't thank staff enough, I praise them every day they are fantastic. Nothing is too much for them. I have always thanked them. They are the best, I cannot thank them enough. They are the best.”

Review from J Q (Daughter of Resident) published on 22 July 2020

Average Rating: 5 out of 5

“My dad was very well cared for, everyone genuinely cared for Dads needs, wellbeing and happiness, and also for his family members. The staff were very welcoming and very supportive, always expressing an interest in how we were doing, "we are here for you too".

Review from Andrew D (Nephew of Resident) published on 17 July 2020

Average Rating: 5 out of 5

“Sadly due to the Coronavirus situation, my uncle was transferred to Tollesby Hall from the hospital and he passed away without us being able to visit. It was a sad and difficult time. However, all the staff at the care home were kind, caring and professional. We believe that my uncle was very comfortable and thought his room was lovely. We as a family are so grateful that he was cared for in his last few weeks and made comfortable. Obviously we are unable to comment regarding the food, drink, facilities, etc. due to the COVID pandemic we were unable to visit, but I did walk around the outside grounds which were very impressive. The staff at the care home all do an amazing job but have been through a difficult time of late but still continued to give 100% care. I would recommend Tollesby Hall to family/friends and would rate it as Excellent. Well done to the manager, and all her wonderful staff.”

Review from Sue R (Daughter of Resident) published on 16 July 2020

Average Rating: 5 out of 5

“Tollesby Hall is an incredible home, each and every member of staff is so very caring, thoughtful and professional. The care our dad received was impeccable and responsive to all our dad's needs and wishes, along with our family. In unprecedented circumstances, my family and I can never thank you all enough for the care and support you gave to our dad and our family. We are here for you all too! Thank you.”

Review from Leila J (Daughter of Resident) published on 6 July 2020

Average Rating: 4.5 out of 5

“From the moment I took my dad to Tollesby Hall, I felt reassured that he would be cared for by genuinely kind and compassionate people. He received 24/7 care which gave my dad and myself great comfort. He received excellent medical care from the nurses and the carers were wonderful and so attentive. They managed the stressful time during lockdown so well and always made me feel welcome as a visitor. I cannot thank them enough for their professional and caring work.”

Review from Karen (Daughter of Resident) published on 1 May 2020

Average Rating: 5 out of 5

“Sadly due to the Coronavirus situation, my mum was transferred to Tollesby Hall from the hospital and her life ended without us ever being able to visit her. It was possibly the worst-case scenario any family have to endure. However if you ever need to put your loved ones in the hands of truly wonderful, caring professionals, please place them in the care of Tollesby Hall. They were with us every step of the way, standing in almost like a family to make sure mum’s last days were the best they could be, which gave us some inner peace. The 'nothing is too much trouble’ attitude that is probably above and beyond the call of duty made the heartbreak bearable, and for that, I will be eternally grateful.

Please note there are one or two elements I can’t really comment on eg food/drink as obviously I wasn’t there, but based on feelings from my mum on all areas, I can give true feedback on, I have given excellent as a rating.”